At Incredible Africa Adventures, we respect your privacy and understand that planning a safari, Kilimanjaro climb, or holiday involves sharing personal information with us. We take that responsibility seriously.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices you have regarding your personal information when you visit our website, communicate with us, request a quotation, or book a travel experience with us.
Our goal is simple: to provide you with a safe, personal, and reliable travel experience while treating your information with the same care and respect we give to our guests.
1. Who We Are
Incredible Africa Adventures is a locally owned and operated tour company based in Moshi, Tanzania. We provide Kilimanjaro climbing, Tanzania safari, Mount Meru trekking, Zanzibar holidays, cultural experiences, day trips, and other travel services.
For questions regarding this Privacy Policy or your personal information, you can contact us using the details provided at the end of this page.
2. Information We Collect
We may collect personal information when you interact with us, including when you:
- - Request a tour quotation or customized itinerary
- - Make a booking or reservation
- - Contact us by email, phone, WhatsApp, social media, or our website
- - Provide information required for a safari, Kilimanjaro climb, trekking experience, or other travel service
- - Subscribe to our newsletter or request travel information
- - Visit or browse our website
Depending on the service you request, the information we may collect can include:
- - Full name
- - Email address
- - Telephone or WhatsApp number
- - Country of residence or nationality
- - Travel dates
- - Number of travelers
- - Tour and accommodation preferences
- - Dietary requirements or other travel-related requests
- - Passport or identification details when necessary for travel arrangements, permits, park requirements, or other legal purposes
- - Emergency contact information where appropriate
- - Payment and transaction-related information
- - Information you voluntarily provide when communicating with our team
- - Technical information such as IP address, browser type, device information, and website activity
We only seek information that is reasonably necessary to communicate with you, organize your travel arrangements, provide our services, improve your experience, or meet legal and operational requirements.
3. How We Use Your Information
We use the information we collect primarily to provide and improve our travel services.
This may include using your information to:
- - Prepare personalized safari, trekking, and holiday quotations
- - Design itineraries based on your interests, dates, budget, and preferences
- - Confirm and manage bookings
- - Arrange accommodation, park permits, transportation, guides, flights, and other travel services
- - Communicate with you before, during, and after your trip
- - Provide important travel, booking, and safety information
- - Respond to questions, requests, and customer-support inquiries
- - Process payments and maintain appropriate business records
- - Improve our website, services, and customer experience
- - Understand how visitors use our website and improve its content and functionality
- - Send newsletters, travel information, or promotional communications where permitted and where you have chosen to receive them
- - Comply with applicable legal, regulatory, accounting, or administrative requirements
We do not use your personal information for purposes unrelated to our business and your relationship with Incredible Africa Adventures without a legitimate reason or, where required, your consent.
4. Sharing Your Information
We value the trust you place in us.
Incredible Africa Adventures does not sell, rent, or trade your personal information to unrelated third parties.
To provide your travel experience, however, it may sometimes be necessary to share limited information with trusted service providers or authorities.
Depending on your trip, these may include:
- - Hotels, lodges, camps, and accommodation providers
- - National parks and conservation authorities
- - Airlines and transportation providers
- - Professional guides and relevant trip staff
- - Payment service providers
- - Travel or booking partners involved in delivering your requested service
- - Government, immigration, or other authorities where required by law
We aim to share only the information that is reasonably necessary for the relevant service or legal requirement.
We expect service providers and partners who receive personal information from us to handle it responsibly and appropriately.
5. Payments
Where you make payments for our services, payment information may be processed through banks, payment providers, or other trusted financial service providers.
Incredible Africa Adventures does not need to retain sensitive payment information such as your complete card number when the payment is processed directly by an external payment provider.
Payment providers may have their own privacy policies and security procedures, and we encourage you to review them where applicable.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help us understand how visitors use our website and to provide a better online experience.
Cookies and analytics may help us:
- - Understand website traffic and visitor behavior
- - Improve website performance and navigation
- - Identify areas of our website that need improvement
- - Understand which content is useful to travelers
- - Measure the effectiveness of our marketing
- - Improve the overall customer experience
We may use third-party analytics and marketing services, which can include tools such as Microsoft Clarity and Microsoft Advertising, depending on the technologies active on our website.
These services may collect information about how visitors interact with our website, including behavioral analytics, heatmaps, and session-related information, subject to their own policies and applicable settings.
You can control or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
7. Communications and Marketing
If you choose to communicate with us through email, WhatsApp, telephone, social media, or another communication channel, we may retain relevant communication details so that we can respond to you and properly manage your inquiry or booking.
If you choose to receive promotional communications from us, we may occasionally send information about:
- - New tours and travel experiences
- - Special offers
- - Seasonal travel opportunities
- - Tanzania travel information
- - Company news and updates
You can ask us to stop sending promotional communications at any time.
8. Confidentiality and Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information within Incredible Africa Adventures is limited to people who reasonably need that information to perform their responsibilities or provide services to our guests.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, booking services, payment providers, accommodation providers, or other external services.
Once you leave our website, those third parties may collect and process information according to their own privacy policies and terms.
Incredible Africa Adventures is not responsible for the privacy practices, security, or content of websites and services that we do not own or control.
We encourage you to review the privacy policy of any third-party service before providing personal information to it.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include the period necessary to:
- - Complete and manage your travel arrangements
- - Provide customer support
- - Maintain appropriate business and financial records
- - Meet legal, tax, accounting, or regulatory obligations
- - Resolve disputes or enforce agreements
- - Maintain records of previous bookings and business communications where appropriate
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it where practicable.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request:
- - Access to personal information we hold about you
- - Correction of inaccurate or incomplete information
- - Deletion of personal information where legally permitted
- - Restriction of certain processing activities
- - Withdrawal of consent where processing is based on consent
- - Opting out of promotional communications
If you would like to exercise a privacy right or ask how we handle your information, please contact us using the details below.
We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.
12. Children's Privacy
Our services are primarily intended for travelers and families planning travel experiences. We do not knowingly collect personal information from children for independent marketing purposes.
Where information relating to a child is necessary for a family booking or travel arrangement, it should be provided by a parent, guardian, or another person legally authorized to provide it.
13. International Travel and Data Transfers
Because our guests may travel from different countries to Tanzania, some travel arrangements may require personal information to be shared with service providers or authorities located in Tanzania or another country involved in your itinerary.
Where this is necessary, we aim to provide only the information reasonably required to arrange and deliver the requested travel service.
14. Changes to This Privacy Policy
As our company, website, and services develop, we may occasionally update this Privacy Policy.
When changes are made, we will update the “Last Updated” date at the top of this page. Significant changes may also be communicated through appropriate channels where necessary.
We encourage you to review this page periodically so you remain informed about how we protect your information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, we are happy to hear from you.
Incredible Africa Adventures
Moshi, Kilimanjaro, Tanzania
WhatsApp: +255 716 691 050
Email: info@incredibleafricatours.com
We believe privacy is part of good hospitality. Whether you are planning your first Kilimanjaro adventure, a Tanzania safari, or a relaxing holiday in Zanzibar, we are committed to handling your information responsibly and treating you with respect throughout your journey with us.
